Emergencies
- Single emergency numberAmbulance, police, carabinieri, fire brigade. Free, also answered in English; you also reach it by calling 113, 115 or 118.
- Poison control centre (Careggi)Suspected poisoning or intoxication, 24 hours a day.
- Violence and stalking helplineFree, 24 hours a day, in other languages too.
Health
- Out-of-hours doctor (non-urgent care)For a doctor when the problem isn't an emergency: at night, at weekends and on public holidays. Free, with interpreters.
- A&E: patients waiting right nowLive, for Santa Maria Nuova, Torregalli and Ponte a Niccheri.
Hospitals and A&E
- Santa Maria Nuova HospitalThe nearest A&E, in the centre, a few minutes' walk away.
- Careggi HospitalThe university hospital, the largest in the city. Tram T1 to the Careggi terminus.
- Meyer Children's HospitalA&E for children and young people up to 18.
- San Giovanni di Dio Hospital (Torregalli)South-west of the city. Tram T1, Nenni-Torregalli stop.
- Santa Maria Annunziata Hospital (Ponte a Niccheri)South-east, just outside Florence.
Pharmacies
- All'Insegna del Moro PharmacyOpposite the Baptistery, open 24 hours.
- Molteni PharmacyBetween the Duomo and Piazza della Signoria, open 24 hours.
- Municipal Pharmacy 13 (station)Inside the station, in the main concourse; open 24 hours, with a translation service in 10 languages.
- Duty pharmaciesThe list of pharmacies open at night and on public holidays is posted on the door of every pharmacy.
Police
- Police headquarters (Questura), reports officeTo report a theft or a loss, including documents. About a 10-minute walk.
- Carabinieri, Firenze Uffizi stationBehind the Uffizi; open every day 9am-1pm and 3pm-7pm.
- Carabinieri, provincial commandOpen 24 hours a day.
- Municipal Police, emergency responseRoad accidents, cars blocking the way, hazards in the street. For emergencies, 112 is still the number.
Transport
- Radio taxi
- Radio taxi
- Buses and trams: timetables and ticketsAutolinee Toscane: city buses and buses for trips out of town.
- Florence airportTram T2 from the Unità stop, near Santa Maria Novella station: about 20 minutes to the terminal.
- Trains: timetables and ticketsRegional trains and high-speed Frecce; tickets also from the machines in the station.
- ZTL: the centre is closed to carsAnyone who enters without a permit gets the fine at home, even months later and even with a rental car. Satnavs don't warn you.The historic centre is a limited traffic zone, with cameras at every entry point: Monday to Friday 7:30am-8pm, Saturday 7:30am-4pm; from April to early October also Thursday, Friday and Saturday from 11pm to 3am.
- Arriving by carOutside the centre there's also the Scudo Verde, an environmental zone active 24 hours a day that restricts the most polluting vehicles.Leave the car in a car park outside the ZTL and come in on foot or by taxi. Only some accommodation and partner garages can let a car in: ask before you pass an entry point.
- Parterre car parkOutside the ZTL, near Piazza della Libertà: about a 15-minute walk from the centre.
- Car parks: free spaces right nowFirenze Parcheggi, the city's car park company: available spaces in its car parks in real time.
- ACI roadside assistanceFor drivers: breakdown or accident without injuries.
Services
- City Council and Municipal Police, informationCity of Florence contact centre: information and reports, including on the ZTL and fines. Monday to Friday 8am-6pm, Saturday 8am-2pm.
- Tourist information officeInformation on Florence and the surrounding area, Monday to Saturday.
- Florence: events, museums, opening hoursThe official tourism website of the City of Florence.